MANAGEMENT COMMUNICATION SKILLS
Sexual Harassment In The Workplace: What it is, what it isn't. What to do, what not to do.
Building 21st Century Leaders And Teams: Getting excellent work under difficult conditions.
It's Easier To Pull A Rope Than Push It: Effective leadership, communication, and positive motivation for yourself and others.
Problem Employees--How To Keep From Tearing Your Hair Out: You can't change human nature, but you can redirect it to produce win-win behavior.
Ask The Right Questions, Get The Best Employees: More than ever before, the right interviewing techniques are required to maximize results and minimize risks.
There Are Two Sides To Every Argument--Until You Take One: Resolving anger, criticism, and conflict effectively.
Effective Employee Appraisals--Making Them Work For You: Appraisals have one function: to help your employees improve. Stop wasting time, money, and morale with ineffective appraisals, and start turning "dread" into "bread."
INTERPERSONAL COMMUNICATION SKILLS
The Lemming Syndrome, or, "This Way To The Cliff": Staying positive in a negative environment.
There's A Reason We Have Two Ears And One Mouth: Listening--and problem solving--with your eyes and heart as well as your ears.
Workplace Diversity: Differences become difficulties only when allowed to. Learn how to model and use mutual respect to move from divisiveness to synergism and productivity.
Customer Service, or, "Going The Extra Smile": Often neglected or misunderstood, good customer service pays high dividends.
Audiences connect with Dan's personal experience and "from-me-to-you" sincerity
PERSONAL COMMUNICATION SKILLS
Why Me? Do I have to?: Taking responsibility for your actions and your life.
Can You Really Get Everything Done--And Still Have A Life?: What to do when there's too much to do and not enough time to do it.
SPOKEN AND WRITTEN COMMUNICATION SKILLS
How To Get Those Butterflies Flying In Formation: Public speaking and other oral presentation skills.
So You're No Leno Or Letterman: How to make your talk fun and interesting anyway.
Writing For I.M.P.A.C.T.: From business writing to freelance article, from memo to novel--the art and skills of writing to be read.
Writing Is Eazy If Your a Sloopy Proffreader: Catch and avoid those embarrassing and expensive errors.
How To Grapple With Grammar And Win: Polished, professional, "correct" writing.
KlineKline, Strom International, Inc.Tel/Fax 541-653-8941